Release notes: August 13, 2026

Welcome to our latest Clava updates! 🚀

We’ve been hard at work making your daily operations smoother, faster, and easier to manage. From quicker check-ins at the front desk to clearer self-serve screens for your climbers, here is a quick look at everything new and improved in Clava in this release!

Good to know: We won't change your current setup. Any new features start turned Off, so you can turn them on whenever you're ready.

➜ Profile Photos & Digital Cards

• Profile photo options at sign-up: You can ask for a photo when new people sign up, make it a required step, or turn it off.

• Profile photo check for check-in: You can choose to block check-ins if someone does not have a profile photo.

• Profile photos on phone passes: Customer profile photos now show up on Apple and Google Wallet cards. If they do not have a profile photo, a default picture shows instead so check-in still works.

➜ Self-Serve Kiosk & Waivers

• Add family at the kiosk: Climbers can now add family members directly on the self-serve screen without staff help, then sign their waivers right away.

• Clear supervision step: When signing up family, people must now pick Yes or No to "Are you supervising this person?" so no links get missed.

• New look for screens: Check-in and Waiver Kiosk screens now use larger fonts and distinct colors to differentiate them so people do not start on the wrong screen.

• Easier waiver signing: If someone has more than one waiver to sign, after signing one they are taken right back to choose the next waiver to sign. The "All Done" screen only pops up when every waiver is completed.

➜ Emails & Notifications

• Faster booking emails: Booking confirmation emails now send in about 1 minute when staff make a booking by hand.

• Receipt updates: People get a receipt only when they pay. Free bookings get a confirmation note with no receipt.

• Keep admins in the loop: You can now send copies of all member transactional emails to one or more admin email addresses automatically.

• Session Instructor alerts fixed: Instructors will now always get emails when their Instructed Sessions are booked, updated, or canceled.

➜ Reports & Insights

• See remaining passes fast: Passes, Packs, Subscriptions report now shows a "Remaining balance" column (like "3 check-ins left") so you can get insight into customer usage.

• Clearer pass names: Passes, Packs, Subscriptions Report now shows the exact pass and plan names.

• New Customer lifetime value (CLV) insights: Download Customer lifetime value (CLV) reports or view insight charts to see how much different climber groups spend over time.

• Track waiver history: Trails now logs when waivers are signed, paused, or changed.

• Better report downloads: Large file downloads are much faster. If something goes wrong, you get a quick tip on how to fix it (like picking a smaller date range).

➜ Safety Checks & System Fixes

• Skill & age checks for check-in: Staff cannot check someone into an Instructed Session if they do not meet the age rules.

• Fixed card view error: Fixed an issue where old cards stopped staff from opening member accounts. You can now open and fix any card record easily.

➜ Behind the Scenes

This release also includes routine platform versioning and maintenance work. There is nothing to action here, and no change to day-to-day use.

We hope these updates make your week a little bit smoother! As always, thank you for your feedback, which helps us keep tweaking the platform for the better.

Let us know if you need a hand with any of these new updates!