What's New

This release note covers a number of updates and improvements to Clava.

Updated

Bulk Edit - Waitlist

Managing your sessions just got easier. You can now update waitlist settings for multiple sessions at once:

• Toggle Waitlists: Enable or disable waitlists in bulk.
• Set Capacity: Quickly switch between Unlimited waitlists or a Set Limit of attendees for all selected sessions.

Routing Number (US Operators only)

US operators can now add an ABA routing number in Business Settings. The field appears only for US accounts and will be included on invoices and receipts.

Competency-based access control for Civintec door entry self-check-in

What’s new

• You can now optionally restrict Civintec-powered self-check-in door entry based on a member’s competency status.
• When enabled, only members who meet the selected competency requirement can successfully self-check-in at Civintec-controlled doors.

Why it matters

• Improves safety by ensuring self-check-in aligns with your site’s competency policies.
• Reduces front-desk interruptions by making access eligibility clearer and more consistent.
• Makes troubleshooting easier with better visibility into access outcomes.

How it works (at a glance)

• Head to Settings > Integrations > Access Control > Edit - Turn on “Require competency to open this door” in your Civintec door settings.

• On each self-check-in attempt, Clava evaluates the member’s competency status in real time and allows/denies entry accordingly.
• We provide a default Entry Denied email which you can customise by visiting Settings > Transactional Emails > Entry Denied

What your customers will experience

• Members who meet the requirement will self-check-in as normal.
• Members who don’t meet the requirement will be blocked from self-check-in and sent the Entry Denied email with guidance on next steps (e.g., complete an assessment or speak with staff).

Important notes

• This restriction applies to self-check-in only - staff can still override entry when appropriate.
• If the setting is disabled, Civintec self-check-in behaves exactly as it did before.

Need help?

Contact support.

Date of Birth shown alongside Age in Participants

Operators can now see a customer’s Date of Birth (DOB) displayed alongside their age in the Participants list - so staff can quickly confirm identity and eligibility without jumping between screens.

Why this matters

Faster check-in and verification: DOB is often the most reliable confirmation detail, especially when names are similar.

Fewer mistakes: Reduces the risk of selecting the wrong person when multiple customers share a name or similar profiles.

Smoother customer experience: Less back-and-forth at the front desk; quicker service for your customers.

What your team will notice

In participant views where Age is currently shown, you’ll now also see DOB directly underneath/next to Age.

No workflow changes required - this is a display improvement only.

Notes / considerations

DOB visibility follows your existing permission and data-availability rules (if DOB is not on file, it won’t appear).

If you export or report on participant data, this change is purely UI display unless otherwise specified in your reporting tools.

What's New

Manual group bookings (Admin)

Operators can now create manual group bookings for phone bookings, walk-ins, accessibility needs, and “help me book” scenarios.

What’s new

• Create a manual group booking for an existing customer (search and select).
• Create a manual group booking for a guest customer (no full account required).
• Manually add/assign participants (existing or guest) to any group booking - helpful when the person responsible for making the booking has not sent out the RSVP link to all attending participants.
• View incomplete waivers per participant - and now direct guest customers to the new Waiver Station Kiosk to complete any required waivers.
• Audit logging is captured so your team can track which operator created a booking.

Pricing & payment

• You can apply manual discounts / override pricing when needed.
• Payment handling follows the same approach as when a customer makes a group booking today.

What this means for your customers

Customers can still book online as normal. When they can’t (or prefer not to), your team can complete the booking for them while keeping the booking experience and confirmation consistent.

Notes / things to be aware of

• Manual bookings appear in your system the same way as customer-created bookings, with metadata indicating they were created by an operator.
• Guest booking confirmation depends on your existing guest booking setup.

Waiver Station / Kiosk

Waiver Station / Kiosk is a faster, kiosk-friendly waiver signing flow designed for busy front desks and high-volume events. It lets visitors complete waivers quickly (on a shared kiosk or their own phone via a QR code or link) while helping prevent duplicate customer records.

What’s new

• Waiver Station mode (kiosk/tablet-optimised): A touch-friendly flow for front desk waiver stations.
• QR code waiver signing: Visitors can scan a QR code (that you create from the URL) to complete the waiver on their phone (pre-arrival or on-site).
• Guest-style waiver signing (reduced friction): Supports fast waiver completion for one-off visitors (e.g., parties, spectators) without forcing full account creation up front.
• Duplicate prevention support: Helps reduce duplicate records by detecting existing customers where possible during the waiver process.

Why it matters (for your operation)

• Shorter queues at peak times: Use kiosks to keep lines moving when staff are busy.
• Faster group check-in: Helpful for birthday parties and events where waivers aren’t completed ahead of time.
• Better customer experience: A simpler, faster flow that matches US expectations for quick entry.

What your customers will experience

• A streamlined flow designed for ~2 minutes average completion time.
• A clear confirmation when the waiver is completed.
• The option to complete the waiver on their own device via QR (where provided).

Operator setup / action required

• To start using the feature for your venue head to Settings → Locations and generate a new url for the Waiver Kiosk (below self check-in kiosk). For multi-site operators, you will need to generate a unique kiosk url per location.

• If you run kiosk waiver stations, ensure the device is positioned for privacy and has a reliable connection.
• If you want QR codes placed around your facility, decide on locations (front desk, entrance, warm-up area) and print/display them.

Notes & known limitations

• This release focuses on speed and kiosk suitability for the US front-desk workflow.
• If you have waiver edge cases (competitions, large groups, visitor-only days), share them with your Clava contact so we can account for them in follow-ups.

Updated

Insights Dashboard Makeover

The Insights dashboard has a brand-new look and feel! This update introduces a more intuitive interface and powerful new chart features to help you track your data.

What’s New:

• Interactive Charts: Enjoy an upgraded visual experience with fully interactive charts.
• Full-Screen Mode: Expand any chart to full screen for deeper analysis.
• Comparisons: improved and simplified comparisons for Previous Period, Same Period Last Year and custom dates.
• Easy Export: Download your data as high-quality graphics or .csv files, making it seamless to include them in your management reports.

Coming Soon:

We are launching a new range of analytic KPIs. Soon, operators will be able to fully customize their Insights dashboard by choosing which KPIs to track.

What's New

Location filtering for Alerts & Notes (Multi-location Operators)

We’ve reduced dashboard “noise” for multi-centre operators by making customer tasks and alerts centre-specific by default, and improved note creation by adding a location selector for multi-site teams. This helps your team focus on the right customers at the right centre, while still supporting operators who manage multiple locations.

What’s new

1. Centre-specific customer tasks & alerts - Tasks and alerts are now scoped to a centre so operators can more quickly triage what matters for their location. For multi-centre operators, you can switch the view to see items for a specific centre when needed.
2. Improved note creation for multi-site operators - If you operate across multiple centres, you’ll now see a required location selector when creating a note. This ensures notes are stored against the correct centre and appear properly in downstream workflows and views.
3. A simpler flow for single-site operators - If you only operate in a single centre, no extra steps: you won’t see a location selector. Notes are automatically associated with your centre, keeping the workflow fast and consistent.

Why this matters

• Faster operator triage: less time sorting through irrelevant cross-centre items.
• Cleaner handoffs: centre teams work the right queue, reducing missed or delayed actions.
• Better customer experience: issues raised for a customer are more reliably handled by the team responsible for that centre.

What you need to do

• Multi-centre operators: when creating a note, choose the correct location (required).
• Single-centre operators: no changes required—continue as normal.

Updated

Disable guest checkout for session bookings (Service Store + Widgets)

Operators can now turn off guest checkout for session bookings from Settings > Bookings & Timetables. When enabled, customers booking sessions through your Service Store or embedded Widgets will be prompted to sign in or create an account before they can complete checkout.

Automatic Door entry systems: For operators with Automatic Door Entry Systems you will want to disable guest checkout to ensure first time customers create an account and receive the correct entry QR codes once a booking is confirmed.

What’s not changing

• Your team can still create bookings for guests via Admin booking flows.
• If you leave the setting off, session bookings continue to support guest checkout as before.

Enhanced Search Visibility

What’s New: We have increased the height of the search results window.

The Benefit: You can now see more results at a single glance, reducing the need to scroll and helping you find what you need faster.

Smoother Schedule Browsing

What’s New: We've optimised how information windows behave when you skim through your schedule.

The Benefit: Hovering quickly across multiple sessions now works flawlessly, with info windows opening and closing without getting stuck on your screen.

What's New

On-demand waivers

We’ve introduced a new waiver mode - Show on Demand - so you can publish waivers that customers can discover and complete proactively, not only when the system automatically assigns them.

What’s changing

• Publish waivers to new touchpoints: Make a waiver visible in the upcoming Waiver Kiosk (in-venue) and/or the Customer Waiver Library (self-serve in the customer profile).
• Optional vs required (new rules): Keep a waiver optional in the library, or toggle requirements such as:

1. Multi-participant support: For flows like parental consent, customers can add household/family participants and complete the waiver(s) for each relevant participant, with participant details pre-filled where appropriate.
2. Required for location visit / General entry: Mark as required for anyone making a location visit.
3. Required for booking a Session/Course: Mark as needed for one or more specified session or course class types.

Why it matters

• Reduce check-in friction by letting customers complete key waivers ahead of time.
• Put the right waiver in front of the right customer at the right moment (kiosk, library, and class-specific enforcement).

Who this impacts

• Operators configuring waivers and entry rules.
• Customers completing waivers on your branded instance (kiosk and self-serve library).

Database: Backup/Download

What’s new

• We’ve added a new Backups area in Settings → Business Settings → Backup Downloads that lets Super Admins generate and download backups of their database data.

• Backups are available for the most recent 7 days (rolling retention).
• Backups can also be delivered on a weekly schedule using the existing report scheduler, with password-protected exports sent to configured recipients.

Who is impacted

• Customers: Super Admins can self-serve backups and configure scheduled delivery.
• Operators: Support/operations teams can troubleshoot backup generation, downloads, and scheduled deliveries, and verify retention behaviour.

Where to find it

• In the customer workspace: Settings → Business Settings → Backup Downloads
• Access is restricted to Super Admin users.

Multi participant purchase and guest checkout (Service Store)

What’s new

• Customers can now make session purchases for multiple participants in a single transaction.
• Customers can also book as a guest checkouts as well as add x number of guests to a booking.
• This supports both self-serve customer checkout and operator/admin manual bookings.

What’s changed for operators

Session bookings list is richer: you’ll see all bookings for a session and who made each booking (guest vs. customer account).

• Participant handling for multi-participant bookings
• More booking detail at a glance
• Check-in is per participant or all in one go (and can be undone if needed).

• Cancellation is per participant within a multi-participant booking (refund behaviour remains the same as today).
• Cancel and reassign any participant spot to any other available customer.

How to use it (Customers)

1. Find the session and open the session view.
2. Book as a guest with x participants.
3. Book as a member using any existing eligible membership or credits.
4. Book in any/all eligible family members in one go.
5. With Family members there are clear indicators if any are ineligible to book due to things like age restrictions.

Notes for customer conversations

• “You can book multiple people in one checkout.”
• “You can check out as a guest without creating an account.”
• “If you book as a guest, the team may need to assign participants at check-in.”

Known edge cases / what to watch

• Low capacity sessions: two customers may attempt the last spot(s) at the same time; one checkout may fail - this is expected as we operate on a first in wins basis.
• Waivers: waiver requirements follow existing rules; ensure participants are waiver-complete before participation.

Fixed

Renewals System

We fixed a bug were some renewed memberships/subscriptions were marked as expired and not as renewed.

Course sessions

We've fixed a pesky bug that was showing some course sessions as no longer existing. Normal service has been resumed.

Custom fields report

We've addressed an issue where large data sets for custom fields was failing, now you can successfully run a Custom fields report.

What's New

We're delighted to announce our latest integration with Quickbooks and Xero.

QuickBooks integration

Summary

You can now connect your Clava instance to QuickBooks Online to automatically sync key transactional and customer data, reducing manual admin and keeping your accounts up to date.

What’s new

• Connect Clava to QuickBooks via OAuth: A guided connection flow lets you securely link your QuickBooks account and authorise Clava to sync data.
• Configurable data sync: Choose which data types you want to synchronise (e.g., invoices, payments, customers, products/services) so you stay in control of what’s sent to QuickBooks.
• Sync status & visibility: See whether the integration is healthy, when the last sync ran, and what’s queued or completed.
• Manual sync controls: Trigger a sync when you need changes reflected immediately (e.g., before month-end close).
• Audit trail for troubleshooting: View a log of synced transactions to verify what was sent and diagnose mismatches.
• Actionable error handling: Clear error messages and suggested next steps help you resolve issues quickly without contacting support.
• Disconnect / reconnect: Easily revoke access and reconnect if you need to change QuickBooks accounts or reset permissions.

Who this impacts

• Operators: You’ll spend less time duplicating data entry between Clava and your accounting system and you’ll have clearer visibility into sync health.

Notes & limitations

• QuickBooks Online only: This release integrates with QuickBooks Online via the QuickBooks API (v3).
• Data accuracy depends on mapping: Review your sync configuration to ensure fields align with your bookkeeping preferences.
• Rate limits: Sync throughput may be affected by QuickBooks API limits for high-volume accounts; the system will retry where appropriate.

Getting started

1. Open Settings → Integrations → QuickBooks in your Clava instance.
2. Select Connect to QuickBooks and complete the authorisation flow.
3. Choose the data you want to map and sync and save your settings.
4. Run an initial sync and review the status dashboard and audit log.

For more information on setting up your Quickbooks integration check out our Quickbooks help guide.

Xero integration: connect, sync, and stay on top of accounting

You can now connect your Clava instance to Xero to automate key accounting workflows and reduce manual finance admin. This release adds a secure connection flow, clearer visibility into sync health, and foundations for reliable syncing.

What’s new

• Secure connection to Xero (OAuth 2.0): Connect your Xero organisation(s) without sharing passwords. Tokens are handled securely and refreshed automatically.
• Supports multiple Xero tenants: If your business operates multiple locations/organisations, you can connect and work with multiple tenants (where applicable).
• Sync modes to match how you work:
• Connection & sync visibility: See connection state, last sync time, last sync result, and recent errors so you can quickly confirm everything is running smoothly.
• More reliable syncing: Improved retry handling and safer writes designed to prevent duplicates and keep records auditable.

Why this matters

• Less manual bookkeeping: Reduce copying data between systems.
• Fewer errors: Automated syncing helps avoid missed entries and typos.
• More confidence at close: Visibility into sync status helps your team stay ahead of issues.

Getting started

1. Go to Settings → Integrations → Xero
2. Select Connect to Xero
3. Authorise access and choose your tenant (if prompted)
4. Choose the data you want to map and sync and save your settings.
5. Choose your sync mode (real-time or scheduled)

What's New

This release brings some major updates and new features to Clava, check out below for full details.

Sessions: Multi‑participant purchase + guest checkout

What’s new

As admin users you can can now support multi‑participant session purchases and guest checkout for your customers, reducing friction at the front desk and during online checkout.

Why it matters (for operators/admins)

• Fewer split transactions: customers can buy multiple participant places in one purchase.
• Better support for walk‑ins and groups: you can complete sales even when the booker doesn’t have an account.
• Clearer session oversight: session views make it easier to see who booked, how they paid, and when the booking was made.

Operator/Admin experience

• Manual bookings: create bookings for an existing customer account or a guest (including multi‑participant).
• Participant assignment: guests can purchase without assigning participants at checkout; you can assign participants after purchase.
• Session view visibility: bookings clearly show whether they were made by a guest or a customer account, plus payment details and booking date.
• Operational controls: check in participants, undo check‑ins, and cancel participants (refund behaviour unchanged).

Note: Customer experience (your customers)

This is an interim release to allow operators only to create manual bookings, fast on the heels of this release will be the ability for customers to make multiple participant bookings as well as booking as a guest.

• Customers will be able to purchase session places for multiple participants in one transaction.
• Customers will be able to check out as a guest without creating a Clava account.

For more details check out our help guide: Session Multi-participant Manual Booking

Updated

Waivers: Remain available after session start (with clearer status)

We’ve updated waiver handling so waivers no longer disappear once a session has started, even if they haven’t been completed yet. This reduces check-in delays and makes it easier to resolve compliance on arrival.

What’s changed

• Incomplete waivers remain visible and available for completion after session start.
• Waivers now clearly show their state so staff can act quickly at check-in: Incomplete, Completed and Expired

Why this matters for operators

Parents/guardians often complete waivers at arrival. Previously, if the session had already started, the waiver could disappear - forcing staff into manual workarounds. With this update, staff can keep the check-in flow moving and handle waiver completion on the spot.

What operators should do

• Continue normal check-in processes.
• If a waiver is Incomplete, you can ask the customer to complete it at the desk (even after the session has started).
• If a waiver is Expired, follow your usual process for getting a new waiver completed.

Notes

• Operator discretion remains the same: if an override is allowed in your current workflow, it still applies.

--

New Waitlist On/Off Controls

Waitlist management just got a major upgrade. You now have granular control over your waitlists, allowing you to pause or enable them exactly where and when you need to.

What’s New:

• Global & Session Toggles: Enable or disable waitlists across your entire platform or for specific individual sessions.
• Override Transparency: Clearly see when a global setting is overriding a session-level control, eliminating configuration confusion.
• Data Integrity: Toggle settings on and off as often as you like - your existing waitlist queues and customer data remain safe and untouched.

Why Use It?

Whether you need to shut down waitlisting for a specific holiday period or manage a one-off high-capacity event, these new controls give you the power to direct your customer flow without affecting your historical data.

For more details check out our help guide: Global Waitlist controls (new)

Fixed

Z-out history date picker now matches your global date format setting.

This means dates in Z-out history will display consistently across the platform, reducing confusion when reconciling transactions with customers.

No change to your records - this is a display consistency fix only.

Scheduled report emails sending duplicates

We’ve fixed an issue where scheduled reports could send multiple copies of the same report at the scheduled time. This only affected reports sent via the scheduler - using Run now continued to send a single email as expected.

What this means for operators

• Scheduled reports should now send one email per schedule, as intended.
• No action is required - your existing report schedules will continue to run normally.

If you still see duplicates for a specific report schedule, please share the report name and the time it’s scheduled to send so we can investigate.

Improved US tax rate accuracy

For operators in the US market by supporting 3 decimal places for tax rates.

• Clarified US tax handling by ensuring VAT is not treated as a tax for US locations.
• This helps your customers see the correct tax amount at checkout and on receipts, especially in places where different items can have different tax rules (e.g., memberships vs merch).

Group Bookings

We’ve resolved an issue where some US accounts could see prices shown in GBP (£) in certain scheduling and group booking flows. Prices for US operators will now display correctly in USD ($) across the platform, so your customers see the right currency at checkout and in booking details.

Aside from all of the above, we've also made some upgrades to performance so Clava run smoothly for everyone. Any problems let us know.

In the release we’ve focused on streamlining your reporting and making front-of-house operations smoother with better cash management and communication tools.

What’s New

Sales by Stock Items Report

We’ve introduced a more surgical way to track your inventory performance. Instead of sifting through a massive data dump of every product you own, you can now focus only on the sales by stock items that matter right now.

How to use: Head to Reports → Sales by Stock Items. Set your date range (and granularity), and hit run.

Pro Tip: You can schedule these reports and have them automatically emailed to whoever need's to see them ready for your weekly meetings.

Updated

Alerts & Notes for Group Bookings

Better communication for your team on the floor. You can now attach Alerts & Notes directly to Sessions, Courses, and Group Bookings.

Cash Drawer Access in Z-out

No more backing out of a count to grab a forgotten slip or straighten out the till.

An Open Drawer button is now available directly within the Z-out screen.

It works at any stage of the count and supports multi-drawer setups.

POS: Cash Drawers for free ($/£/€ 0.00) Transactions

To support workflows like cash refunds, making change the drawer can now open for free transactions.

• Security First: Every "free" opening is fully audited with a timestamp, operator ID, and reason code.
• Permissions: This feature is protected by a role gate, so you control who has access.

Enriched Session, Course and Group Booking Sales Data

We have improved the way sales orders and transaction data are displayed. Order items now show the name of each Session, Course, or Group Booking within the order item details.

Benefit: Provides much better visibility and audit trails for all schedule bookings.

Courses: Post-Booking Payment Collection

Previously, manually booking a course as "unpaid" could create hurdles when trying to settle the balance later. We have optimized the payment flow to ensure operators can seamlessly collect funds after the initial booking is made.

What’s New:

• Flexible Collection: Operators can now successfully take payments for a full course balance or individual course sessions that were initially marked as unpaid.
• Manual Booking Support: This fix specifically addresses scenarios where a participant was added to a course manually by staff without immediate payment.
• Reliable Transactions: Improved logic to ensure that once a payment is processed for an unpaid session, the status updates accurately across the dashboard.

Operator Tip: When viewing a participant's profile or the course roster, you can now trigger the payment modal for any "Unpaid" entry and expect a smooth checkout experience for both the whole package or specific dates.

Why this matters

We know that administrative workflows aren't always linear. Sometimes you need to secure a spot for a client first and handle the "paperwork" later. This update ensures that Clava supports your workflow, rather than forcing you to work around it.

Cleaner RSVP Pages for Group Bookings

We’ve refined how descriptions appear on group booking RSVP pages to ensure your attendees see only the most relevant information.

What’s Changing?

RSVP pages will now exclusively display the Customer Description.

Previously, if the Customer Description field was left blank, the system would "fall back" and display the internal/main Booking Description instead. This fallback has been removed.

Why the Change?

This update gives you total control over the attendee experience. It prevents internal-only notes, administrative details, or marketing copy intended for staff from accidentally appearing on a public-facing RSVP page.

The Impact

• Cleaner Experience: Attendees only see copy specifically written for them.
• Action Required: If you have existing group bookings with a blank Customer Description, the RSVP page will now show no description at all.

Pro Tip: We recommend reviewing your active group bookings. If you want a description to appear for your guests, ensure the Customer Description field is filled out in your admin dashboard.

Fixed

• General Performance: Minor stability improvements across the dashboard to ensure faster page load times during peak hours.
• UI Consistency: Fixed a scaling issue where certain action buttons were overlapping on smaller tablet screens.
• Export Formatting: Resolved a bug where certain date formats were shifting columns in CSV exports.

What's New

Courses: Show who booked an entire course

We’ve improved the course admin view so operators can see everyone booked onto a course, who created each booking, who it’s for, and the payment status for each booking.

This update also adds clearer booking indicators for full-course bookings, date forward, and open enrolment, plus support for taking payment in POS and cancelling an individual from an entire course.

What’s included

• Clear attendee visibility in the course admin flow
• Booking creator and bookee details
• Payment states for unpaid, free, paid, and partial bookings
• POS payment collection
• Individual course and session cancellation support
• Booking type indicators for easier review and support

Courses: Select and book multiple individual sessions in one checkout

• Customers and admins can now select one or more individual sessions for a course and complete a single checkout.
• The booking flow includes a review step that summarizes selected session details before payment.
• Post-payment confirmation reflects all sessions booked in the transaction.
• Admin experience now groups multi-session purchases and shows which sessions were included in the same checkout for easier support and reconciliation.
• If a selected session becomes unavailable during checkout, customers are guided to update their selection before completing payment.

There's more to come across all sessions, courses and group bookings with an update for cash payments and refunds support, along with enabling the full POS when opening the point of sale via manual bookings. All coming very soon.

Updated

Schedule: Day, Week, Month booking summary

You voted heavily for this one. We’ve gone ahead and updated the schedule experience so operators can preview session information more quickly, without opening each session.

• Hovering over a session now surfaces key details at a glance.
• The session card can also show preview content directly under the event name.
• The new layout keeps the schedule compact while making it easier to scan and understand sessions faster.
• Increased the size of the View Session and View Course buttons

Custom Waiver Validation

We’ve enhanced our Waivers tool to give you total control over how customers respond to critical questions.

What’s New?

You can now set Custom Validation for Yes/No and Checkbox fields. This ensures customers provide the correct information before they can move forward.

1. Define "Correct" Answers: Specify exactly which response is required for a successful submission.
2. Auto-Blocking: Prevent customers from submitting a waiver if their answer doesn’t meet your requirements.
3. Custom Messaging: Create tailored messages to guide customers when they make an error or to confirm a successful submission.

Why use it?

This feature eliminates manual review time by ensuring every waiver is filled out correctly the first time, keeping your operations compliant and your data accurate.

Self Check-in Kiosk: Restart Success Feedback

We’ve improved the Self Check-in Kiosk so every successful scan gets a clear, visible confirmation, even during busy periods.

What’s New?

You’ll now see the success animation restart for each successful scan, making it obvious that a new check-in has been processed.

1. Per-Scan Confirmation: Every successful scan now triggers its own confirmation state so consecutive scans don’t blend together.
2. Faster Auto-Clear: Success feedback now clears after 1 second, keeping the kiosk responsive for the next member.
3. Reliable Feedback: Failed scans continue to show their existing error state, so success and failure messages stay distinct.

Why use it?

This update reduces confusion at the kiosk, helps keep lines moving, and gives both members and staff clearer feedback during high-traffic check-in.

Fixed

Faster, Reliable Reporting

We’ve optimized our reporting engine to ensure you can access your data without interruption, no matter the size of your database.

The Improvement

We’ve eliminated the "pesky" timeouts that previously occurred when pulling large data sets.

1. No More Timeouts: High-volume reports, such as the All Customers report, now process smoothly from start to finish.
2. Stable Performance: Even if you are pulling records for every customer in your system, the report will now load reliably.

Why it matters

You shouldn't have to wait or retry to get the insights you need. This update ensures that your reporting remains fast and dependable, even as your business grows.

What's New

Gift cards in POS no longer require a customer

You can now sell gift cards in POS without assigning the purchase to a customer.

• Faster checkout for gifts: Complete a gift card sale even when the recipient is not present.
• POS now supports e-gift cards and physical gift cards: Choose when selling a gift card in POS if it's a physical card or an e-card, if an e-card simply assign the recipients details and complete the sale

• No change to existing redemption and reporting: Gift cards continue to work as expected after purchase.

If you have any questions about how this works with your current gift card setup, reply to this note and we will help you validate the best workflow for your team.

Waivers: Auto-renewal

Waivers now support auto-renewal, so operators can set renewal frequency per waiver and customers will be prompted to re-sign when a waiver expires.

• Added configurable waiver expiration cycle (global default with per-waiver override).
• Waivers now move to Expired when the expiry date is reached, and remain available for audit.
• Automatically issues a new waiver version when a renewal is due, and notifies customers.
• Updated Waivers & Documents UI (and customer profile view) to support the new tab-based layout and refresh icon.

Head to settings → waivers and Documents edit an existing waiver or when creating a new waiver you now have the option to set the renewal cycle from 1 - 5 years.

What's New

Updated

Widgets - ‘Date selected’ filtering issue for Courses

Course widgets now respect the Date selected filter and only show courses that start on or after the selected date.

Why it matters: This lets operators promote time-specific courses, such as summer camps in May, and ensures widgets display the right courses for the chosen date.

Impact: Applies to course widgets (not course sessions) that use the Date selected setting.

How to verify: Create a course widget, enable Date selected filtering, choose a date, and confirm only courses starting on or after that date appear.