Release Notes: January 28, 2026

New:

Failed Payment Report

We've added a new comprehensive Failed Payment Report, designed to help you track and manage subscription payment failures more effectively.

What's New

• Automated Payment Failure Tracking: Real-time monitoring of failed subscription payments with detailed failure reasons and error codes
• Comprehensive Payment Details: Track customer information, subscription IDs, payment amounts, and payment methods for all failed transactions
• Retry Management: Monitor automatic retry attempts and their outcomes to improve payment recovery rates

Benefits

• Reduce revenue loss from failed payments
• Identify and address common payment failure patterns
• Improve customer communication around payment issues

This feature is now available for all operators and will help maintain healthy subscription revenue streams.

Tax Report (by Category)

We've added a new Tax Report to meet US compliance requirements. This report provides detailed tax breakdowns by category with separate columns for each tax type configured in your Settings.

What's New:

• New dedicated Tax Report accessible from the Reports section
• Separate columns for Federal, State, City, and Local taxes (as configured)
• Tax amounts broken down by product/service category
• Individual tax rates displayed for each category
• Date range filtering to customise reporting periods
• Export functionality for accounting and compliance purposes

Why This Matters:

US operators can now easily generate tax reports that align with different filing periods and rates for Federal, State, City, and Local taxes. This eliminates the need to manually separate tax amounts from the accumulated totals previously shown in Sales Orders and Sales Summary reports.

How to Access:

Navigate to Reports → Sales → Tax Report by Category

Updated:

Sales Summary (Z Report) - Enhanced End-of-Day Reporting

We've extended our Sales Summary report to provide a comprehensive end-of-day financial overview, now renamed to Sales Summary (Z Report).

What's New:

• Complete daily sales breakdown including all transactions, payments, discounts, taxes, and voids
• Detailed payment method reconciliation (cash, card, and other payment types)
• Enhanced format for easier till balancing and accounting processes

This report provides venue managers and finance teams with the critical information needed for daily reconciliation and financial tracking, following industry-standard Z Report formatting.

Freeze Logic Update

We’ve enhanced our freeze feature logic to support a wider range of scenarios alongside other membership features. Operators and customers now benefit from clearer credit calculations, offering greater predictability and transparency for upcoming payments. This update ensures subscriptions can be frozen and unfrozen seamlessly across all situations.

What's New

• Enhanced Credit Calculations: Credits are now calculated with precision based on the actual frozen period, accounting for price changes and proration scenarios.
• Improved Unfreeze Behaviour: When unfreezing a subscription early, the system now correctly adjusts the membership period and applies credits appropriately.
• Long-Term Freeze Support: Freeze periods extending 6-12 months into the future now display accurate upcoming payment predictions.
• Same-Day Freeze/Unfreeze: Freezing and unfreezing on the same day now correctly resets the subscription to active status without generating unnecessary credits.
• Delayed Proration Credits: When proration is delayed, credits are now correctly applied in subsequent payment cycles.
• Price Change Protection: Credits now account for price changes that occur during frozen periods, with calculations using the appropriate pricing.
• Grandfathering Support: Grandfathered subscriptions now retain their original pricing when unfrozen, even if price updates occurred during the freeze period.

Key Improvements

• Accurate Upcoming Payment Predictions: All freeze scenarios now show correct upcoming payment simulations, including credits and prorated amounts.
• Cancel While Frozen: New flow captures unused credits correctly when cancelling a frozen subscription.
• Unfreeze After Expiry: When unfreezing after the current period has expired, the system now correctly establishes a new membership cycle based on the unfreezing date.
• Edge Case Handling: Comprehensive testing across date boundaries, leap years, and various renewal cycle durations ensures reliable behaviour in all situations.

What This Means for You

Customers can now freeze their subscriptions with confidence that credits will be calculated fairly and accurately. Upcoming payment predictions will be reliable, and are now handled seamlessly.

Front desk staff can clearly see how freeze credits are applied and how future renewals are priced.

Examples of new Freeze information on customer subscription cards - visible to operators and customers:

Fixed:

Gift Cards

We spotted an issue when creating long descriptions for Gift Cards.

We've added HTML support now for descriptions and support up to 65,000 characters - more than enough for a short novel!