Release notes: Dec 24

As it's Christmas, we've not one, but two new feature releases to announce.

Merry Christmas and a prosperous New Year.

From all the team here at Clava.

🎉 New Feature: Multi-Credit Class Bookings

We're excited to introduce a more flexible way to book sessions/classes!

You can now create premium and specialised sessions/classes that require multiple credits to book.

What's New?

• Multi-credit sessions/classes: Some sessions/classes now require more than one credit to book (e.g., 2, 4, or 6 credits depending on the session/class type and duration)
• Clear credit requirements: As an operator, you can determine the number of session/class credits required for specific classes, customers will see exactly how many credits each session/class requires before booking
• Smart credit management: The system automatically checks customers have enough credits before confirming their booking
• Flexible cancellations: When customers cancel a multi-credit booking, all credits are returned to their account (subject to your standard cancellation policy)

What This Means for Customers

• If your customers have an unlimited membership: Nothing changes! They can continue booking any session/class without worrying about credits
• If customers use credit packages: They can check the credit requirement before booking. If they don't have enough credits, they can purchase additional credits or pay the cash price
• Priority system: If customers have both membership credits and drop-in credits, we'll automatically use their membership credits first

Available Everywhere

This feature works seamlessly across your Service Store and widgets, customers can book classes however they prefer.

Questions?

If you're unsure about how this new feature works, please don't hesitate to contact us.

We're here to help!

🎉 New Feature: Customer Type Management

We're delighted to introduce Customer Types Management, a comprehensive feature that enables you to create and manage discounted (concessions) pricing categories for specific customer groups, including students, military personnel, seniors, children, and industry workers.

What's Included

• Flexible Customer Type Creation: Design custom discount categories with personalised names, colour coding, and detailed descriptions to help staff identify eligible customers
• Customisable Default Durations: Set standard expiry periods for each customer type with options for preset durations (30, 60, 90, or 180 days) or custom date ranges
• Documentation Requirements: Specify which proof documents customers must provide, with optional file upload functionality to maintain verification records
• Colour-Coded Identification: Assign unique colours to each customer type for instant visual recognition at POS, check-in, and within customer accounts
• Activation Controls: Enable or disable customer types as needed - inactive types cannot be assigned to customers, giving you complete control over availability
• Streamlined Assignment Process: Desk staff can quickly assign customer types directly from customer profiles, with clear visibility of documentation requirements
• Visual Profile Indicators: Customer types display as coloured bars with titles on customer profiles and in customer lists for easy identification

Key Benefits

• Simplified Pricing Management: Implement tiered pricing strategies effortlessly whilst maintaining transparency across all customer groups
• Enhanced Verification: Ensure proper documentation is collected and stored, protecting revenue and maintaining discount eligibility standards
• Improved Staff Efficiency: Clear visual indicators and straightforward assignment processes reduce training time and minimise errors at point of sale
• Better Customer Experience: Make it easy for eligible customers to access their entitled discounts with a professional, organised system

Getting Started

The Customer Types Management feature is now available in your system settings. To begin:

1. Navigate to Settings → Customer Types from the left-hand menu
2. Click + Create new to set up your first customer type
3. Configure the name, colour, description, default duration, documentation requirements, and file upload preferences
4. Activate the customer type to make it available for assignment within your products
5. Assign customer types to eligible customers by navigating to their profile and selecting "Assign customer type"

Customer types will immediately appear on customer profiles and throughout the system with clear visual indicators. For comprehensive guidance on configuring and utilising this feature, please refer to the support documentation below or contact our support team.

Customer Types: User Guide - Setup & Management

Customer types: User Guide - Adding restrictions to Passes, Packs and Subscriptions