Release Notes: January 15, 2026
New:
New Display Controls for Booking Timetables
We're pleased to introduce enhanced customisation options for your booking timetables and service store, giving you greater control over the information displayed to your clients.
You can now choose to show or hide the following details on your booking cards:
- Session Duration – Display how long each session lasts with a clear time indicator
- Session Availability – Show remaining spaces to help create booking urgency
- Booking Credits – Indicate the credit cost required for each session
- Session Price – Display the monetary cost for sessions
These controls apply to both your service store and any embedded widgets, allowing you to tailor the booking experience to suit your business needs. Whether you want to highlight availability to encourage early bookings or simplify the display for a cleaner, more streamlined look, the choice is yours.
Access these new settings in Settings → Bookings & Timetable to customise your client-facing booking displays.
https://app.clava.co.uk/settings/bookings
New Welcome Email Template
We've introduced a new welcome email that will be sent to all your new customers upon signup, whether they register directly or through SSO. This email provides a clear overview of the key steps they need to complete to get started, including:
- Adding family members to their account
- Storing payment details securely
- Completing all required waivers
- Booking their first session or course
This streamlined onboarding communication helps ensure your customers know exactly what to do next, reducing friction and improving their initial experience with your services. This Email is fully editable and is enabled by default.
To review the email content head here:
New Reports:
Bundle Report
We've added a dedicated Bundle report under Active Passes, Packs & Subscriptions. This new report allows you to:
- View a complete list of customers who are part of bundled memberships
- See bundle owners (payers) and bundle users (consumers)
- Export comprehensive bundle membership data without needing to deduce bundle participation from sales reports
Enhanced Membership Report
The existing membership report has been updated to clearly indicate whether a membership is part of a bundle, with additional fields providing full visibility into bundle relationships.
Product and Stock Level Report
We've introduced a new consolidated report that combines product information with current stock levels, making inventory analysis much simpler and more efficient.
What's new:
- Unified view: All product details and stock levels are now available in a single report
- Complete product catalogue: The report now displays all products including all variants
- Cost transparency: Unit cost prices are clearly shown for each product and variant
Stock Valuation Report
Also found in Stock and Inventory Reports is a new standalone report 'Stock Valuation'.
This report automatically calculates the total stock value (unit cost × quantity) giving you instant visibility of your inventory investment.
Customers with Incomplete Waivers
We've added a new report to help you identify customers who haven't completed their waivers. This makes it easier to follow up with customers and ensure all necessary documentation is in place.
Where to find it: Navigate to Reports → Customers → Customers with incomplete waivers
What it does: Generates a list of all customers with outstanding waivers on their account, which you can export for follow-up communications.
Schedule Location Persistence
The schedule now remembers your selected gobally chosen location. When you navigate away from the schedule and return, it will display the last location you chose instead of defaulting back to all locations.
Benefits:
- Saves time by maintaining your location preference across sessions
- Reduces the need to repeatedly select your preferred location
- Provides a more consistent and personalised scheduling experience
Updated:
Meta Pixel Standard Events – Enhanced Conversion Tracking
We're excited to announce an enhanced update for Meta Pixel capabilities that enable automatic tracking of customer actions throughout their journey on your platform.
What's New
Your Meta Pixel integration now supports standard event tracking, automatically capturing key customer actions such as:
- ViewContent – When customers view your services or products
- AddToCart – When items are added to cart
- InitiateCheckout – When checkout begins
- Purchase – When transactions complete
- Lead – When forms are submitted
- CompleteRegistration – When new accounts are created
Benefits for Your Business
- Better advertising performance – Optimise your Meta ad campaigns based on actual customer conversions
- Improved audience targeting – Build custom audiences based on specific actions customers take
- Accurate ROI measurement – Track which marketing efforts drive real results
- Staff action filtering – Exclude staff actions to ensure your analytics reflect genuine customer behaviour
How It Works
Once configured in your Service Store Custom Code settings, events fire automatically as customers interact with your platform. Each event includes relevant details like product names, values, and quantities – giving Meta the data needed to optimise your advertising campaigns. The code works in your Service Store and Widgets.
Getting Started
Navigate to Settings → Service Store → Custom Code - below the pixel code input, click on Settings to enable the standard events you'd like to track. You can toggle individual events on or off and configure whether to track customer actions only or include staff activity as well.
IMPORTANT NOTE: We highly recommend you create a new pixel for Clava if you already have one for your marketing website, this will allow you better tracking of you service store. Either way you will need to update your pixel settings to allow your service store domain AND app.clava.co.uk domains so that events are recorded correctly.
Globalised Tax Labelling
We've updated our tax terminology to better serve our global customer base. The platform now localises the terms "Tax" (US) and "VAT" (UK and EU), ensuring clarity for operators in all regions.
What's changed:
- Tax labels now display as "Tax" (e.g., "+Tax 4.5%") rather than "VAT" for US operators
- Clearer tax application settings with updated labels:
- Tax rates now support up to 3 decimal places for greater accuracy
Why this matters:
This update ensures consistent, region-appropriate language across the platform, making it easier for your customers to understand pricing regardless of their location. The enhanced decimal precision also allows for more accurate tax calculations across all transactions, receipts, and reports - specifically for US operators.
Already configured to default for UK & EU operators to show VAT, and for US operators to show as Tax, you can choose how you wish your tax to be shown, head here to make a choice:
https://app.clava.co.uk/settings/general-details
Tax Application Setting
We've made a minor update to make it clearer on you wish to apply Sales Taxes & Fees.
You can clearly choose How is tax applied, by heading to https://app.clava.co.uk/taxes
You can choose between either:
Net prices (Added to price) - Tax will be added on top of the £100 (Net prices)
or
Gross prices (Tax inclusive) - A £100 item already includes the tax amount (Gross Prices)
Email logs Update
We’ve updated our email logging to keep Clava running smoothly! Sent email logs will now be available for 7 days. This optimisation helps us manage server load and ensures that your most recent data is always accessible and quick to load.
Fixed:
Minor bugs fixes and general housekeeping.