Release Notes: July 20, 2026

Big Upgrades to Core Platform Check-In Settings 🚀

We’re dropping a massive update to the core Clava platform designed to reduce front-desk friction, simplify staff workflows, and keep your queues moving - all while giving you razor-sharp control over waiver compliance and safety.

Here is everything you need to know about what’s changing and how to prep your crew.

⚡ The Quick Summary

• Smarter, Targeted Waiver Logic: Waivers now apply to specific individuals, not entire accounts. A parent climbing solo won't be blocked by their child’s unsigned waiver.

• Junior Account Upgrades: Kids get full independent competency controls and their own unique, scannable check-in codes.

• Refreshed Self Check-In Kiosk: A complete UI overhaul aligned with our new Waiver Station, featuring grouped family check-ins and clearer error states.

• Overhauled Check-In Settings: A redesigned settings page that makes it crystal clear how your venue's rules are applied.

• Granular Competency Rules: You choose exactly when competency issues should block a kiosk or admin check-in.

🔍 The Deep Dive

Smarter Individual Waiver Logic

No more "blanket blocking" for family accounts. We’ve rebuilt our waiver logic to reflect how families actually use your venue.

• The Big Win: If a parent creates an account and registers a minor, they won't be forced to sign every single waiver upfront just to check themselves in. Clava will now only prompt for the waivers relevant to that specific booking, person, or visit.
• The Outcome: Fewer automated blocks at check-in, less customer administration, and a massive reduction in manual overrides for your front-desk team.

Independent Competency Controls for Juniors

Safety is paramount, but it shouldn't cause a bottleneck. Junior competency rules and restrictions now trigger consistently across all check-in flows.

• This gives your team precise control over junior safety at the desk or kiosk, without unnecessarily disrupting the adult account holders.
• Note on Migration: Previously, family members shared a single ‘Set Competent’ option. This update automatically migrates and honors that setting under its new name: ‘Competency Override’.

Check-in Codes for Kids

Families don't always arrive or check in together, so a single parent barcode doesn't cut it anymore.

• Every junior profile can now have its own unique, customizable check-in identifier. Parents can download and share these directly from their profile.
• Operational Impact: Faster throughput for families with zero reliance on a parent being physically present.
• Don't want kids checking themselves in? We've introduced a global option to disable self-check-in for junior accounts, keeping you in full control.
• ⚠️ Note: Apple Wallet and Google Wallet passes for junior accounts aren't included in Monday's release, but they are coming very soon!

A Sleeker, Faster Self Check-In Kiosk

We’ve redesigned the Self Check-in kiosk interface, aligning it seamlessly with the recently launched Waiver Station Kiosk.

• Guided Flows: Ultra-clear prompts for barcode scanning, integrated device cameras, or manual lookups.
• Family & Junior Check-in: Accounts with multiple family members can now check in together, and kids can scan their own codes if they meet your entry criteria.
• Fewer Staff Interruptions: Highly intuitive "what to do next" error states allow customers to self-correct without waving down a staff member.
• Session Controls: Improved "reset and start over" and auto-restart behavior ensures the screen is always ready for the next climber in line.

A Major Upgrade to Check-In Settings

Head to Settings → Check-ins to see a vastly upgraded control center:

• Global vs. Local: A new "Global Settings" area separates venue-wide safety rules from kiosk-specific configurations.
• Granular Blocks: Decide exactly which competency and waiver restrictions block self vs. admin check-ins (e.g., blocking a booking if a lead-climb competency check is missing).
• Rule Separation: Implement completely alternative check-in rules for scheduled bookings versus general walk-in entry.

🛠️ Action Plan

To ensure your venue hits the ground running the moment these updates land, we recommend taking a few quick steps on Monday morning:

1. Audit your settings: Head to Settings → Check-ins and ensure the new granular rules align perfectly with your venue's safety policies.
2. Check your kiosk hardware: If you have manual kiosk lookups enabled, please ensure you have a mouse and keyboard attached or are using a touchscreen device.
3. Run some quick tests: Try checking in a few different customer profiles to see the new competency rules in action.
4. Front-desk teams:

• You might see slight changes to check-in flows and blocks.
• Juniors now share the adult competency framework, so ensure these are assigned to junior profiles for a smooth check-in.
• Tell parents that kids' barcodes are now available for download from their online profiles.

📘 A Note on Support Guides: New support guides have been added alongside the update, and Fin is standing by to help answer any questions you might have.

Updated

Insights → Location Visits (Pass visits)

We’ve updated the Location Visit in Insights to more accurately include Pass-type visits in your totals. This should make your visit reporting more complete and better reflect what your front desk/team actually checked in - helping you (and your customers) trust the numbers you’re using for day-to-day decisions and reporting.

Tax account mapping now includes Current Liability accounts (Xero)

We’ve updated the Tax account mapping dropdown to pull in Current Liability accounts from your Xero chart of accounts (not just Liability accounts). This means you can now map VAT (and similar taxes) to the correct account type, helping keep your reporting accurate and avoiding workarounds in the UI.