Release Notes: July 28, 2026
What's New
In this release, we’ve focused on improving everyday front-desk workflows, customer profile performance, wallet passes, notes, waivers, and check-in reliability.
These updates are designed to make Clava feel smoother for staff using the platform every day, especially when checking customers in, reviewing profiles, handling waivers, searching notes, and helping families move through your centre more easily.
- Family Wallet Passes: Families can now make better use of Apple and Google Wallet passes, helping speed up check-ins and reduce reliance on a single account holder.
- Family Barcode Search Improvements: Family member codes can be used across customer, check-in, and POS screen workflows.
- Audible Check-in Alert Controls: We’ve added a new global control for check-in sounds, giving operators clearer control over when audio alerts are used.
- Profile Waiver Fixes: We’ve improved how Clava handles incomplete waiver states on customer profiles, reducing confusing profile messages and helping staff understand what still needs attention.
- Faster Wallet Pass Loading: Wallet pass areas on customer profiles now load more smoothly, helping staff access the right information faster.
- Improved Notes Search: Searching customer notes is now easier, helping teams find important information quickly.
- Notes Priority Fix: We’ve corrected an issue affecting priority notes, helping important customer notes appear and behave as expected.
- Clearer Customer Contact Actions: Customer profile headers now include improved email and mail-to actions, making it quicker for staff to contact customers.
- Stock Item Sale Pricing Visibility: Stock item tables, POS menu items, and cart items now show clearer sale pricing indicators.
- Order Page Payment References: Order pages now expose payment intent and customer ID information more clearly for support and reconciliation.
What's Updated
➔ Family Apple & Google Wallet Passes
We’ve expanded wallet pass support for family accounts, making it easier for families to use Apple Wallet and Google Wallet passes during check-in.
Previously, family check-ins often depended heavily on the main account holder. This update helps make wallet passes more useful across family profiles, supporting smoother entry for families and juniors.
Now primary account holders can download and share passes with family members, allowing them to check in without the account holder's pass or device.
Why it matters
For climbing walls with lots of family visits, youth programmes, clubs, and junior sessions, this helps reduce front-desk friction.
Staff can spend less time searching for the right family member or relying on one parent’s barcode, and customers can move through check-in more confidently.
What you should see
- Easier use of wallet passes for family accounts
- Smoother family and junior check-in experiences
- Less reliance on the main account holder being physically present
- A better fit for real-world family visits, where adults and juniors do not always arrive together
➔ Family Barcode Search Improvements
We’ve improved search behaviour, so family member barcodes and member codes can be used across customer search, check-ins, and POS search boxes.
Why it matters
Family and junior visits are a major part of day-to-day climbing wall operations. Staff need to quickly find the right customer, especially when a family account has multiple members attached.
This update helps reduce time spent searching, supports faster check-ins, and makes it easier to serve families where adults and juniors may have separate check-in codes.
What you should see
- Easier searching by family member code
- Faster lookup during check-in and POS workflows
- Less reliance on searching by the main account holder only
- Smoother support for junior and family arrivals
➔ Audible Check-in Alert Controls
We’ve added a new global setting for audible check-in alerts.
This gives operators clearer control over whether sound alerts are used during check-in flows, helping centres decide what works best for their front-desk environment.
You now have the ability to control sound alerts for both front desk admins and self-check-in areas.
Why it matters
Every climbing wall runs slightly differently. Some teams want audible alerts to help staff notice blocked or important check-ins quickly. Others may prefer a quieter front-desk experience, especially during busy classes, parties, or reception-heavy periods.
This update gives you more control over that experience.
What you should see
- Clearer control over check-in sounds
- Better flexibility for different centre environments
- Fewer unnecessary interruptions where audio alerts are not wanted
- More confidence that check-in alerts match your team’s preferred workflow
➔ Profile Waiver Completion fix
We’ve improved how customer profiles show incomplete waiver information.
This update fixes an issue where certain incomplete waiver cases could appear confusingly on a profile, making it harder for staff to understand whether a customer was ready to check in or still needed to complete something.
Why it matters
Waivers are a key part of safe operations, but they need to be clear and easy for staff to interpret.
When a customer is standing at the desk, your team needs to know quickly:
- Is this customer ready to climb?
- Is a waiver missing?
- Which waiver needs action?
- Can this be resolved now?
- This update helps reduce confusion and supports quicker, clearer conversations with customers.
What you should see
- Clearer profile waiver information
- Fewer confusing incomplete-waiver states
- Easier front-desk decision-making
- Better support for safe, compliant check-ins
➔ Faster Pass Performance on Customer Profiles
We’ve improved performance around pass information on customer profile pages.
This should make profile pages feel smoother when staff are reviewing pass details or helping customers access passes.
Why it matters
Customer profiles are one of the most-used areas of Clava. When the desk is busy, even small delays can slow down service.
This improvement helps staff move more quickly when helping customers with passes, check-in codes, or profile details.
What you should see
- Faster loading around pass areas
- Smoother customer profile experience
- Less waiting when helping customers at the desk
- Better support during busy arrival periods
➔ Improved Notes Search
We’ve improved note searching, making it easier to find the information your team has recorded on customer profiles.
This is especially useful where notes are used for customer service, safety reminders, account history, follow-ups, or staff handover information.
Why it matters
Notes are only useful if your team can find them quickly.
For busy operators, this helps staff locate important context without scrolling through long profile histories or missing something relevant during check-in, bookings, or customer conversations.
What you should see
- More reliable customer note searches
- Faster access to important profile history
- Easier staff handovers
- Better visibility of operational notes, reminders, and follow-ups
➔ Priority Notes Fix
We’ve corrected an issue affecting priority notes, so important notes behave more reliably.
Priority notes are designed to help staff notice key information quickly. This fix helps ensure those notes appear as expected and continue to support front-desk workflows.
Why it matters
If a note is marked as important, staff need to be able to trust that it will stand out.
This is especially useful for customer care, safety flags, membership queries, account follow-ups, or anything your team needs to spot before serving a customer.
What you should see
- More reliable priority notes
- Better visibility of important customer information
- Fewer missed notes during busy periods
- More confidence in profile-based staff handovers
➔ Clearer Customer Contact Actions
We’ve improved the top section of customer profiles by making customer contact details more useful for staff.
Email information is now easier to access, with clearer email and mailto actions available from the customer profile header.
Why it matters
When staff need to contact a customer about a booking, membership, payment, waiver, or account query, they should not need to dig through the profile to find the right email address.
This update makes everyday customer support quicker and more direct.
What you should see
- Easier access to customer email details
- Faster follow-up from customer profiles
- Fewer clicks when contacting customers
- A smoother workflow for admin and front-desk teams
➔ Stock Sale Price Visibility
We’ve improved how sale pricing is shown for stock items.
Sale price information is now clearer across stock item tables, POS menu items, and cart items, including a sale price badge where relevant.
Why it matters
If your team is selling stock through Clava, staff need to clearly understand when an item is on sale and what price should be applied.
This helps reduce pricing confusion at checkout, gives staff more confidence when serving customers, and makes promotional pricing easier to manage day to day.
What you should see
- Clearer sale price visibility on stock items
- Sale indicators in POS and cart workflows
- Less confusion around discounted stock pricing
- Better support for retail promotions and offers
➔ Order Page Payment References
We’ve improved the order page by making payment intent and customer ID information easier to access, including a clearer action for viewing payment information where available.
Why it matters
When investigating an order, payment, refund, or support query, staff and support teams often need to identify the customer and payment reference quickly.
This update makes it easier to connect an order to the right payment and customer record, supporting faster investigation and cleaner payment support.
What you should see
- Clearer customer and payment references on order pages
- Faster support for payment-related queries
- Easier reconciliation when checking order details
- Reduced back-and-forth when investigating payment issues
Thanks,
The Clava Team