Release Notes: June 1, 2026

What's New

Manual group bookings (Admin)

Operators can now create manual group bookings for phone bookings, walk-ins, accessibility needs, and “help me book” scenarios.

What’s new

• Create a manual group booking for an existing customer (search and select).
• Create a manual group booking for a guest customer (no full account required).
• Manually add/assign participants (existing or guest) to any group booking - helpful when the person responsible for making the booking has not sent out the RSVP link to all attending participants.
• View incomplete waivers per participant - and now direct guest customers to the new Waiver Station Kiosk to complete any required waivers.
• Audit logging is captured so your team can track which operator created a booking.

Pricing & payment

• You can apply manual discounts / override pricing when needed.
• Payment handling follows the same approach as when a customer makes a group booking today.

What this means for your customers

Customers can still book online as normal. When they can’t (or prefer not to), your team can complete the booking for them while keeping the booking experience and confirmation consistent.

Notes / things to be aware of

• Manual bookings appear in your system the same way as customer-created bookings, with metadata indicating they were created by an operator.
• Guest booking confirmation depends on your existing guest booking setup.

Waiver Station / Kiosk

Waiver Station / Kiosk is a faster, kiosk-friendly waiver signing flow designed for busy front desks and high-volume events. It lets visitors complete waivers quickly (on a shared kiosk or their own phone via a QR code or link) while helping prevent duplicate customer records.

What’s new

• Waiver Station mode (kiosk/tablet-optimised): A touch-friendly flow for front desk waiver stations.
• QR code waiver signing: Visitors can scan a QR code (that you create from the URL) to complete the waiver on their phone (pre-arrival or on-site).
• Guest-style waiver signing (reduced friction): Supports fast waiver completion for one-off visitors (e.g., parties, spectators) without forcing full account creation up front.
• Duplicate prevention support: Helps reduce duplicate records by detecting existing customers where possible during the waiver process.

Why it matters (for your operation)

• Shorter queues at peak times: Use kiosks to keep lines moving when staff are busy.
• Faster group check-in: Helpful for birthday parties and events where waivers aren’t completed ahead of time.
• Better customer experience: A simpler, faster flow that matches US expectations for quick entry.

What your customers will experience

• A streamlined flow designed for ~2 minutes average completion time.
• A clear confirmation when the waiver is completed.
• The option to complete the waiver on their own device via QR (where provided).

Operator setup / action required

• To start using the feature for your venue head to Settings → Locations and generate a new url for the Waiver Kiosk (below self check-in kiosk). For multi-site operators, you will need to generate a unique kiosk url per location.

• If you run kiosk waiver stations, ensure the device is positioned for privacy and has a reliable connection.
• If you want QR codes placed around your facility, decide on locations (front desk, entrance, warm-up area) and print/display them.

Notes & known limitations

• This release focuses on speed and kiosk suitability for the US front-desk workflow.
• If you have waiver edge cases (competitions, large groups, visitor-only days), share them with your Clava contact so we can account for them in follow-ups.

Updated

Insights Dashboard Makeover

The Insights dashboard has a brand-new look and feel! This update introduces a more intuitive interface and powerful new chart features to help you track your data.

What’s New:

• Interactive Charts: Enjoy an upgraded visual experience with fully interactive charts.
• Full-Screen Mode: Expand any chart to full screen for deeper analysis.
• Comparisons: improved and simplified comparisons for Previous Period, Same Period Last Year and custom dates.
• Easy Export: Download your data as high-quality graphics or .csv files, making it seamless to include them in your management reports.

Coming Soon:

We are launching a new range of analytic KPIs. Soon, operators will be able to fully customize their Insights dashboard by choosing which KPIs to track.