Release Notes: June 22, 2026

What's New

Waiver Streamlining, Membership Clarity, and Performance Updates

It’s been a short while since our last product update, but for good reason! We’ve been busy behind the scenes building new features, making critical platform updates, crushing some pesky bugs, and optimizing overall efficiency. This release is all about streamlining your workflows - specifically making waiver management smarter, improving membership cancellation clarity, and cleaning up tracking data.

Here is a breakdown of what has changed and how it impacts your business.

Waiver System Updates

Prevent Duplicate Waiver Assignments for Age-Group Rules

We’ve improved how waivers are assigned when a waiver has multiple age groups configured (e.g., Under 18, 16–17, Under 16). Previously, if a customer matched more than one age group, the same waiver could be applied multiple times.

• What’s changed: A customer will now receive only one waiver requirement per waiver, even if they match multiple configured age groups.

Why it matters:

• Cleaner customer experience: Customers/guardians won't see or be asked to complete the same waiver multiple times.
• Less operator cleanup: Fewer duplicate records to troubleshoot at check-in and in account management.
• Clearer compliance status: Waiver requirements are easier to interpret at a glance.

Guest Booking Waivers (Improved)

We’ve updated waiver behavior for guest bookings to reduce friction for your customers and keep waiver compliance tied to the right people.

• No automatic triggers: If someone books as a guest (and is not yet assigned as a participant), they won’t be prompted to complete waivers during booking.
• Triggered upon assignment: Waivers are now triggered the moment a guest is formally assigned as an attending adult or added as a family member participant.
• No change to standard flows: If someone is booked directly as a participant, waiver behavior remains exactly the same as before.
• Why it matters: Helps bookings go through smoothly without upfront friction, while ensuring legal compliance is still collected the moment participation is confirmed.

Waiver Station: Show Incomplete Waivers Without On‑Demand

We’ve updated the Waiver Station kiosk so it will reliably display any incomplete waiver a customer needs to complete, even when there’s no On‑Demand waiver record on their account.

• The Impact: Customers with a standard outstanding waiver will now be prompted at the Waiver Station, while customers who don't need a waiver won't see unnecessary prompts. Existing On-Demand behavior remains unchanged.

Waiver Station: Clearer “Add Family Member” Step

We’ve updated the copy on the customer sign-up flow so the section asking about adding a family member is now phrased as an optional question (e.g., “Do you want to add a family member?”).

• Why it matters: This helps customers understand they can freely continue without adding anyone, reducing confusion, dropping out mid-flow, and unnecessary front-desk questions.

Memberships & Subscriptions

Clearer Messaging for Scheduled Cancellations

We’ve improved the wording shown when a member has scheduled a cancellation for a future date. Your staff and your customers will now see clearer language that distinguishes between a cancellation that’s scheduled versus one that’s completed.

• What’s changed: Future-dated cancellations now use “Scheduled to cancel on…” or “Cancels on…” phrasing. “Cancelled on…” is strictly reserved for memberships that are already fully terminated.
• Why it matters: This reduces confusion in cases where a membership remains legally active (e.g., due to a notice period or minimum term) but has a future cancellation date set.

Customer Cancellation Requests Within Notice Periods

Operators can now allow customers to submit a cancellation request at any time, even when a notice period or minimum term is configured.

• How it works: When a customer requests a cancellation within their notice window, the platform will automatically schedule the cancellation for the correct future date (e.g., the end of the current billing cycle or minimum term), rather than cutting it off immediately.
• The Experience: Customers will see their exact effective cancellation date during confirmation, and it will be clearly included in their confirmation email. This gives customers autonomy while ensuring your club's billing rules are perfectly enforced.

Bug Fixes & Optimizations

GA4 and GTM Tracking Duplication

• The Issue: We identified a bug where GA4 and Google Tag Manager (GTM) tracking were duplicating certain data, leading to inflated purchase counts and missing transaction IDs.
• The Fix: The GTM purchase event has been fully corrected to ensure clean, accurate, and streamlined data tracking moving forward.

...And a Whole Bunch of Behind-the-Scenes Polishing!

Along with the above, our team has been quietly squashing some smaller, pesky bugs across the platform. While they might not all get their own headline, these little fixes add up to a much smoother, more reliable, and frustration-free experience for your staff and customers day in and day out.