Release Notes: May 13, 2026

What's New

This release brings some major updates and new features to Clava, check out below for full details.

Sessions: Multi‑participant purchase + guest checkout

What’s new

As admin users you can can now support multi‑participant session purchases and guest checkout for your customers, reducing friction at the front desk and during online checkout.

Why it matters (for operators/admins)

• Fewer split transactions: customers can buy multiple participant places in one purchase.
• Better support for walk‑ins and groups: you can complete sales even when the booker doesn’t have an account.
• Clearer session oversight: session views make it easier to see who booked, how they paid, and when the booking was made.

Operator/Admin experience

• Manual bookings: create bookings for an existing customer account or a guest (including multi‑participant).
• Participant assignment: guests can purchase without assigning participants at checkout; you can assign participants after purchase.
• Session view visibility: bookings clearly show whether they were made by a guest or a customer account, plus payment details and booking date.
• Operational controls: check in participants, undo check‑ins, and cancel participants (refund behaviour unchanged).

Note: Customer experience (your customers)

This is an interim release to allow operators only to create manual bookings, fast on the heels of this release will be the ability for customers to make multiple participant bookings as well as booking as a guest.

• Customers will be able to purchase session places for multiple participants in one transaction.
• Customers will be able to check out as a guest without creating a Clava account.

For more details check out our help guide: Session Multi-participant Manual Booking

Updated

Waivers: Remain available after session start (with clearer status)

We’ve updated waiver handling so waivers no longer disappear once a session has started, even if they haven’t been completed yet. This reduces check-in delays and makes it easier to resolve compliance on arrival.

What’s changed

• Incomplete waivers remain visible and available for completion after session start.
• Waivers now clearly show their state so staff can act quickly at check-in: Incomplete, Completed and Expired

Why this matters for operators

Parents/guardians often complete waivers at arrival. Previously, if the session had already started, the waiver could disappear - forcing staff into manual workarounds. With this update, staff can keep the check-in flow moving and handle waiver completion on the spot.

What operators should do

• Continue normal check-in processes.
• If a waiver is Incomplete, you can ask the customer to complete it at the desk (even after the session has started).
• If a waiver is Expired, follow your usual process for getting a new waiver completed.

Notes

• Operator discretion remains the same: if an override is allowed in your current workflow, it still applies.

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New Waitlist On/Off Controls

Waitlist management just got a major upgrade. You now have granular control over your waitlists, allowing you to pause or enable them exactly where and when you need to.

What’s New:

• Global & Session Toggles: Enable or disable waitlists across your entire platform or for specific individual sessions.
• Override Transparency: Clearly see when a global setting is overriding a session-level control, eliminating configuration confusion.
• Data Integrity: Toggle settings on and off as often as you like - your existing waitlist queues and customer data remain safe and untouched.

Why Use It?

Whether you need to shut down waitlisting for a specific holiday period or manage a one-off high-capacity event, these new controls give you the power to direct your customer flow without affecting your historical data.

For more details check out our help guide: Global Waitlist controls (new)

Fixed

Z-out history date picker now matches your global date format setting.

This means dates in Z-out history will display consistently across the platform, reducing confusion when reconciling transactions with customers.

No change to your records - this is a display consistency fix only.

Scheduled report emails sending duplicates

We’ve fixed an issue where scheduled reports could send multiple copies of the same report at the scheduled time. This only affected reports sent via the scheduler - using Run now continued to send a single email as expected.

What this means for operators

• Scheduled reports should now send one email per schedule, as intended.
• No action is required - your existing report schedules will continue to run normally.

If you still see duplicates for a specific report schedule, please share the report name and the time it’s scheduled to send so we can investigate.

Improved US tax rate accuracy

For operators in the US market by supporting 3 decimal places for tax rates.

• Clarified US tax handling by ensuring VAT is not treated as a tax for US locations.
• This helps your customers see the correct tax amount at checkout and on receipts, especially in places where different items can have different tax rules (e.g., memberships vs merch).

Group Bookings

We’ve resolved an issue where some US accounts could see prices shown in GBP (£) in certain scheduling and group booking flows. Prices for US operators will now display correctly in USD ($) across the platform, so your customers see the right currency at checkout and in booking details.

Aside from all of the above, we've also made some upgrades to performance so Clava run smoothly for everyone. Any problems let us know.