Release Notes: May 20, 2026

What's New

On-demand waivers

We’ve introduced a new waiver mode - Show on Demand - so you can publish waivers that customers can discover and complete proactively, not only when the system automatically assigns them.

What’s changing

• Publish waivers to new touchpoints: Make a waiver visible in the upcoming Waiver Kiosk (in-venue) and/or the Customer Waiver Library (self-serve in the customer profile).
• Optional vs required (new rules): Keep a waiver optional in the library, or toggle requirements such as:

1. Multi-participant support: For flows like parental consent, customers can add household/family participants and complete the waiver(s) for each relevant participant, with participant details pre-filled where appropriate.
2. Required for location visit / General entry: Mark as required for anyone making a location visit.
3. Required for booking a Session/Course: Mark as needed for one or more specified session or course class types.

Why it matters

• Reduce check-in friction by letting customers complete key waivers ahead of time.
• Put the right waiver in front of the right customer at the right moment (kiosk, library, and class-specific enforcement).

Who this impacts

• Operators configuring waivers and entry rules.
• Customers completing waivers on your branded instance (kiosk and self-serve library).

Database: Backup/Download

What’s new

• We’ve added a new Backups area in Settings → Business Settings → Backup Downloads that lets Super Admins generate and download backups of their database data.

• Backups are available for the most recent 7 days (rolling retention).
• Backups can also be delivered on a weekly schedule using the existing report scheduler, with password-protected exports sent to configured recipients.

Who is impacted

• Customers: Super Admins can self-serve backups and configure scheduled delivery.
• Operators: Support/operations teams can troubleshoot backup generation, downloads, and scheduled deliveries, and verify retention behaviour.

Where to find it

• In the customer workspace: Settings → Business Settings → Backup Downloads
• Access is restricted to Super Admin users.

Multi participant purchase and guest checkout (Service Store)

What’s new

• Customers can now make session purchases for multiple participants in a single transaction.
• Customers can also book as a guest checkouts as well as add x number of guests to a booking.
• This supports both self-serve customer checkout and operator/admin manual bookings.

What’s changed for operators

Session bookings list is richer: you’ll see all bookings for a session and who made each booking (guest vs. customer account).

• Participant handling for multi-participant bookings
• More booking detail at a glance
• Check-in is per participant or all in one go (and can be undone if needed).

• Cancellation is per participant within a multi-participant booking (refund behaviour remains the same as today).
• Cancel and reassign any participant spot to any other available customer.

How to use it (Customers)

1. Find the session and open the session view.
2. Book as a guest with x participants.
3. Book as a member using any existing eligible membership or credits.
4. Book in any/all eligible family members in one go.
5. With Family members there are clear indicators if any are ineligible to book due to things like age restrictions.

Notes for customer conversations

• “You can book multiple people in one checkout.”
• “You can check out as a guest without creating an account.”
• “If you book as a guest, the team may need to assign participants at check-in.”

Known edge cases / what to watch

• Low capacity sessions: two customers may attempt the last spot(s) at the same time; one checkout may fail - this is expected as we operate on a first in wins basis.
• Waivers: waiver requirements follow existing rules; ensure participants are waiver-complete before participation.

Fixed

Renewals System

We fixed a bug were some renewed memberships/subscriptions were marked as expired and not as renewed.

Course sessions

We've fixed a pesky bug that was showing some course sessions as no longer existing. Normal service has been resumed.

Custom fields report

We've addressed an issue where large data sets for custom fields was failing, now you can successfully run a Custom fields report.