Feature Ideas

Occasionally a booked participant may need to change the day of their session. They do not wish to process a full cancellation; they only want to reassign the date of their visit. This feature would benefit the customer (who does not need to worry about cancelling a ticket and repaying to book for the same session) and it would benefit the business (this would make guest tracking and reporting much more accurate, as at the moment a report would pull a "cancellation" even though the customer did not technically cancel, leading to inaccurate numbers).

This feature enhancement enables teams to attach notes directly to sessions, courses, and group bookings, creating a more contextual and organised approach to managing operational information. By extending the existing Notes & Alerts functionality, staff can now create and view notes specific to scheduled activities, ensuring that important reminders, instructions, and operational details are surfaced exactly where they're needed. This update maintains the flexibility of the current system whilst adding powerful new associations that streamline communication and reduce the risk of missed information during busy operational periods.

NICAs & Development programme courses are booked for the whole term at a time and the commitment by the customer is for that term of sessions, if customers miss or cancel a session through their account this should not create a credit that could be used for future terms or sessions

We're developing a new feature that will make it easier for families to manage check-ins at your facilities. Parents will be able to generate unique barcodes for their children, allowing them to check in independently without needing their parent present. These barcodes will be available as downloadable files or can be added directly to Apple Wallet and Google Wallet for convenient access on mobile devices. Parents will have full control over their family members' barcodes, with the ability to view, manage, and deactivate them as needed from their account. When a family member scans their barcode at check-in, staff will be able to see their details and linked parent account information, ensuring a smooth and secure check-in process. This feature will streamline facility access for families whilst maintaining the security and oversight that parents need.

Operators will be able to download a complete, readable PDF of a signed waiver, including full waiver text, captured fields, signatures, and completion metadata.Goal: improve record keeping, customer support workflows, and compliance readiness.We will enforce existing authorisation rules so only permitted roles can download.

For parents who aren't climbing, or supervising, but just signing up their child. Often times the junior might be supervised by a different family member, 18+ sibling, other adult. However, to fill out the junior waiver, a parent who doesn't climb needs to fill out a acknowledgement of risk waiver. Can we have the option to turn off the requirement for an adult waiver, but would still block them from entry, but allow their child to climb, either as a competent 14+, or under supervision of someone else.

Adding comprehensive email automation including customer journey mapping, recommended workflows for welcome series, birthday celebrations, class engagement, and win-back campaigns, plus a host of additional features to provide a market leading, powerful marketing tool for all our operators.

The Programme and Teams Management feature will enable staff to create and configure programmes with capacity limits, age ranges, schedules, and fees, whilst enforcing role-based access controls. Parents will be able to enrol their children through a self-service portal when capacity is available, and will automatically join a waitlist when programmes are full, receiving time-limited offers as seats become available. Staff will use a real-time roster to check participants in and out, with the system blocking check-ins for accounts with outstanding payments. The platform will send automated notifications for enrolment confirmations, waitlist offers, and attendance updates, whilst supporting bulk operations, CSV and PDF exports, and proration for mid-cycle billing.

Knowing when customers birthdays are on check-in for a personal touch at the desk!

We’re improving transactional emails so each booking confirmation can include class-type specific information (for example, what to bring, how to prepare, arrival instructions, and waiver reminders) instead of sending the same generic message for every activity. Operators will be able to define reusable content blocks per class type, and insert them into templates using a new variable (for example, [#CLASS_SPECIFIC_CONTENT#]). This will help reduce follow-up messages from staff and ensure customers arrive prepared. What this enables More personalized booking confirmations across different activitiesFewer “what should I bring” and “what do I need to know” support questionsFaster setup for operators managing multiple class types

When serving customers it would make transactions much quicker to process and would help with foot-traffic

We’re reimagining how you manage waitlists to give you more precision and flexibility. Soon, administrators will be able to toggle waitlists on or off globally or at the individual session level. This update ensures that your existing waitlist data stays perfectly intact while providing much-needed clarity. You’ll be able to see at a glance when a waitlist is active and identify when specific session controls are being overridden by your global settings. We’re making it easier to manage high-demand events without the guesswork.

This is useful when we have a competent person in bouldering (which means they do not require supervision to enter the facility in general), but they wish to rope climb for the first time (which is an activity they require supervision for). It would be helpful to record who their supervisor is upon entry.

I was looking to add a new fee from the fees tab within the taxes and fees page under the settings and found that the button was missing, making it impossible to add a new fee currently.

For customers that are booking onto multiple sessions / courses or parents with multiple kids that are all being booked onto a session / course, currently, they have to pay multiple times in order to complete the transaction for each session / course booking. It would be helpful if all of these bookings could first be set to a cart, which, when complete, could be collectively sent to the card reader.