Feature Ideas

Adding comprehensive email automation including customer journey mapping, recommended workflows for welcome series, birthday celebrations, class engagement, and win-back campaigns, plus a host of additional features to provide a market leading, powerful marketing tool for all our operators.

We quite often send a booking link, for ones hidden on the schedule, and this works well. However, often people "book" the session, but doesn't send out the RSVP link to all the attendees. Not sure if this isn't clear enough in the instructions (seems fine to me when I've looked), but we are having to remind people to send out the links to any one attending. This relies on us running through the schedule to check that the sessions have participants, and then remind them. Some kind of automated report/notification for staff or email to the person who has booked the session to remind them if the booking hasn't been completed would be useful.

Recent was given a referrl code to buy something that would give me a discount and the person that past me the code got some form of credit. Maybe Clava could automatically provide a code to a customer (possibly when they have bought a day pass or membership,) that gives the new person that uses the code x% off a day pass/membership and then gives some kind of credit back to the person who forwarded the code. I imagine the code would need to be unique to the product and customer however the credit would give some incentive for the customer to forward to their friends and family

The Operator PIN Feature will introduce a flexible authentication system that enables operators to move seamlessly between workstations whilst maintaining security and accountability. Operators will authenticate using 4-digit PINs at any workstation, with the system tracking all actions through comprehensive audit logs. Administrators will manage operator profiles, PIN resets, and permissions through settings, whilst the system will provide granular settings to determine which actions require PIN authentication.

We're developing a new feature that will make it easier for families to manage check-ins at your facilities. Parents will be able to generate unique barcodes for their children, allowing them to check in independently without needing their parent present. These barcodes will be available as downloadable files or can be added directly to Apple Wallet and Google Wallet for convenient access on mobile devices. Parents will have full control over their family members' barcodes, with the ability to view, manage, and deactivate them as needed from their account. When a family member scans their barcode at check-in, staff will be able to see their details and linked parent account information, ensuring a smooth and secure check-in process. This feature will streamline facility access for families whilst maintaining the security and oversight that parents need.

It would be great if we get an alert when a bundle is about to expire as the customer checks in, so we can propose another bundle or offer to the customer to keep them coming back. This is especially important when we are running introductory offer bundles to new customers, who we want to reel in to becoming customers.

Ability to enable a low stock report to be emailed automatically when stock items reach a certain threshold.

We are moving beyond subdomains. You will soon have the flexibility to use your own primary domain for your service store. Instead of altitude.app.clava.co.uk, you can use professional URLs like members.yourbrand.com to keep your business identity front and centre.

New section on customer profile, admin visible only, that will display every customer interaction conducted on the platform. Same functionality as the Trial feature.

This feature will enable operators to add pre-existing stock items to group bookings during the booking creation process. Customers will be able to select add-on items (such as catering packages or birthday cakes) when making their bookings through the customer-facing interface. The development will integrate stock management with the booking system, allowing both operators and customers to seamlessly include additional items as part of their group booking experience.

An option to be able to email a link to a session directly from within Clava, rather than copying a link and then emailing from outside of Clava.

Standalone on-site kiosk for purchasing stock items, primarily for guest checkout without an account. Includes an attached PDQ/card terminal for self-service payments.

The Programme and Teams Management feature will enable staff to create and configure programmes with capacity limits, age ranges, schedules, and fees, whilst enforcing role-based access controls. Parents will be able to enrol their children through a self-service portal when capacity is available, and will automatically join a waitlist when programmes are full, receiving time-limited offers as seats become available. Staff will use a real-time roster to check participants in and out, with the system blocking check-ins for accounts with outstanding payments. The platform will send automated notifications for enrolment confirmations, waitlist offers, and attendance updates, whilst supporting bulk operations, CSV and PDF exports, and proration for mid-cycle billing.

This update will introduce significant improvements to the Bundles feature, enabling customers to assign bundled memberships to any customer rather than just family members. Customers will be able to choose an "Assign Later" option and contact operators to assign memberships to recipients by providing their name and email, whilst the purchaser will remain the responsible party for all payments. Additionally, operators will gain the ability to reassign any membership between customers, addressing a long-requested need. Point of Sale, will fully support bundles with direct assignment capabilities from the cart, streamlining the entire purchase and assignment process.

The Off Peak Settings feature will introduce a comprehensive system for managing differentiated pricing and access control based on time periods. Operators will be able to define specific off-peak hours for their facilities. The system will automatically enforce time-based access restrictions and verify pass compatibility, whilst customers will benefit from clear off-peak options. This functionality will support multi-location configurations and integrate seamlessly with existing booking and access control systems, ultimately enabling operators to optimise facility utilisation and revenue whilst providing customers with cost-effective climbing options during quieter periods.